Get the Right Person on the Phone!

One of the most frustrating parts of applying for a mortgage loan modification is dealing with your lenders phone system.  Trying to navigate the series of telephone numbers, transfers to different departments, endless hold times and speaking to 10 different people can get you nowhere.  What you need are some tips that will help get you to the right person-right away! 

Every lender has a department that is specifically for handling loss mitigation – loan modifications and loan workouts.  These employees are trained to help clients determine what options are available to them when they can no longer afford their home loan.  Now, within those departments are varying levels of ability and authority.  Your goal is to reach the decision maker-someone who can actually offer you a solution that works for your budget and for the lender.

First, locate the correct phone number for your lender in the list provided in The Complete Loan Modification Guide.  This will usually take you directly to the loss mitigation department, but not always.  You may have to ask to be connected to that department.  IF you have to be transferred, then the first job is getting a human being on the phone.  Many banks have automated systems that require you to push certain numbers.  Think creatively, what service requires you to speak with a live person?  Lenders always want new clients, so try something like new accounts where a customer service rep will be anxious to speak with you.  Then you can discreetly ask for the loss mitigation supervisor, you forgot the name, but you were disconnected and need to get them back on the phone for example.

Once you get through to the right department, you may have to work your way up to a supervisor.  Let’s face it, you may have to give your basic information to an employee of lower rank at first to get in the system.  That’s ok-but if you want to get results after your file is submitted, you need to be able to follow up directly with someone in authority.  Make sure you use the Contact Log provided in The Complete Loan Modification Guide kit-this will help you keep track of numbers, names and dates.

The first step is being prepared and to have your budget, financial statements, hardship letter and documents all ready to go.  When you call your bank, you will the be confident that the information you give them has the best chance of meeting the approval guidelines.  Do not provide your lender information until you know what you are talking about.  Now is not the time to take chances.  Get serious about saving your home and get back on track-your hard work and effort will be worth it.

Learn more helpful tips and get the information you need to apply and qualify for a loan modification by ordering and downloading the best selling handbook, The Complete Loan Modification Guide. This is a low cost, easy to read, home edition loan mod kit that will provide you with everything you need to prepare a professional and acceptable loan modification application. You are provided with all of the necessary forms and given detailed directions on how to complete them properly. The Complete Loan Modification Guide will take you step by step through calculating your debt ratio, completing the financial statements, writing your hardship letter and then putting it all together to submit to your lender. Learn how to qualify for the Obama Federal loan modification plan.

Get started today on the path to secure home ownership, order and download The Complete Loan Modification Guide. For more information about mortgage loan modification, please visit us at: http://www.myloanmodificationcenter.com

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